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Jenny Roche

Partner, Customer Brand & Marketing Advisory

KPMG Australia

Jenny joined KPMG in January 2020. She has more than 25 years of experience as a Senior Executive and Consulting Partner working with and leading customer centred transformations across Australia and internationally.

Jenny started her career in call centre operations and retail, later joining Telstra where she would become the first head of Customer Experience. Prior to joining KPMG she led the Customer Advisory practice nationally for EY.

Jenny is a passionate customer consultant and believes that customers are at the heart of all high-performing organisations. She combines data and innovation to improve the customer and employee experience and, ultimately, to drive growth advance business performance.

In her role at KPMG, Jenny will focus on advising the Chief Customer Officer, Chief Digital Officer and Chief Financial Officer on ways to optimise their experience programs, rebalance front line operations and create unified customer connected organisations to drive growth.

Areas of expertise

Customer and Growth Customer experience optimization Customer interaction management Customer relationship management Digital engagement Marketing strategy Sales and Marketing Strategy and Operations
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