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COVID-19 has been a catalyst for digital transformation. The pandemic has forced organisations to rethink their operating models and ways of working. To find answers to the immediate problems they’ve faced, they’ve turned to digital solutions. Businesses now also need to focus on how technology can enable growth.

67% of organisations are accelerating their digital transformation strategies in the wake of COVID-19. (A commissioned study conducted by Forrester Consulting on behalf of KPMG, July 2020)

We can help you harness technology to build a connected enterprise. That's an enterprise where your front, middle and back offices are aligned. An enterprise where you're more connected with your customers, employees and business partners. An enterprise that enables you to respond quickly to market signals and pivot to seize opportunities as they arise.

KPMG Connected Enterprise is our approach for digital transformation. It’s an industry-led, customer-centric approach. It connects all your processes, functions and relationships. And it focuses them on meeting customer expectations, creating business value and driving sustainable growth.

Make the connection and future proof your business.

What makes a connected enterprise?

KPMG-commissioned research by Forrester Consulting revealed that the most successful organisations invest in eight capabilities. These capabilities span all attributes of the customer experience, resulting in a connected organisation that goes beyond cross-channel interactions.

There are eight capabilities that create a connected enterprise:

  • Insight-driven strategies and actions
  • Innovative products and solutions
  • Experience-centricity by design
  • Seamless interaction and commerce
  • Responsive operations and supply chain
  • Aligned and empowered workforce
  • Digitally enabled technology architecture
  • Integrated partner and alliance system

Organisations that invest purposefully in these capabilities are twice as likely to meet customer expectations, achieve their objectives and deliver return on investment.

You can discover how connected your organisation is by using our diagnostic tool. It assesses you against industry best practice and highlights the opportunities and challenges that may affect your ability to become a connected enterprise.

  • 2xImpact

A commissioned study conducted by Forrester Consulting on behalf of KPMG, September 2018.  

Enabling digital transformation

We look at digital transformation through an industry and customer lens. Our aim is to deliver change across your whole enterprise. That means aligning the front, middle and back offices. And by doing that, we help you deliver efficiency, agility and profitable growth.

We give you access to a set of solutions, frameworks and accelerators. They’re designed to support continuing innovation. And they help you sustain high performance in a fast-moving digital world.

Click on the rings below to find out more about our solutions:

Connected Enterprise

We use industry and customer insights to drive your digital transformation. Our approach aligns every one of your processes, functions and relationships. The focus is always on the customer, business value and sustainable growth.

Find out more

Powered Enterprise

How can you drive better functional performance? How can I help our people embrace new ways of working? How do I ensure our processes are future-ready? Powered Enterprise helps you answer these questions. It enables you to tap straight into advanced organisational design and leading technology.

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Are you meeting your promise to customers over security? Are you providing safe and seamless experiences? Are you ready to respond to the next big crisis? Our risk solutions help you earn your customers' trust.

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Talk to our digital transformation experts

Connected enterprise insights