As they digitise their businesses, retailers must have real-time insight into their customers’ demands, motives and behaviours. And they must create the compelling, omnichannel experiences that today’s consumers expect.

This requires a technology platform that can integrate product, customers and experiences – and provide a single view of all three.

• Flexible and affordable, Dynamics 365 is a complete, end-to-end business application that unifies traditional ERP and CRM capabilities. It gives you access to the solutions you need to exploit emerging technologies like AI, data analytics and automation – allowing you to:
• Become a data-driven organisation
• Enable operational excellence
• Unify sales channels to streamline and automate operations
• Optimise supply chain processes to improve execution and profitability
• Simplify core merchandising processes
• Create rich digital customer experiences
• Drive the agility to respond to a fast-changing market
• Empower employees with the productivity and collaboration tools they need to make a difference

• Point-of-sale and clienteling solutions
• Store operation and staff management
• Intelligent click-and-collect and order distribution systems
• Simple, flexible and powerful pricing and promotion creation
• Loyalty and subscription capabilities
• Rich omnichannel merchandising

We can help you get the most from the platform, while mitigating the risks inherent in major technology implementations. Our unique methodology can accelerate your transformation, achieve your desired business outcomes – and ultimately, maximise your ROI in Dynamics 365.

Citizens’ expectations of public services are on the rise in the digital age. People want to interact digitally with the agencies they deal with, and expect slick and convenient experiences when they do.

But at the same time, digital technology is an opportunity for public organisations. It’s a means of doing more with less – delivering more services, more effectively, and more cost-efficiently.

• In the public sector, improving services often means joining them up. And joined-up services require joined-up systems. Microsoft Dynamics 365 is a fully integrated ERP and CRM platform, offering you:
• The collaborative power of cloud-based working
• The data and insight to understand changing demand patterns
• 360° visibility of your organisation
• An ideal platform on which to establish digital services
• Productivity tools to help your employees work more efficiently
• Better risk management and financial control
• The ability to enhance service capabilities and citizen satisfaction

What’s more, it wraps these capabilities in a familiar Microsoft environment. This makes it intuitive and user-friendly for employees with diverse roles and skills: from managers and support staff, to frontline community workers and service providers.

Our team understands public finances, and knows how to de-risk the process of managing them. A number of our consultants are CIPFA-qualified accountants, with extensive experience of working for local authorities, central government and police forces.

We’ve used this knowledge to develop specialist functions within Dynamics 365 that cater for the demands of public finance: for example, a CIPFA-compliant Chart of Accounts and reporting facility.

We’ll tie your Dynamics implementation to your strategy and operating model, and help you understand its governance, risk and compliance implications.

Manufacturers face sweeping change. Industry 4.0 is reshaping the sector and causing large-scale disruption.

Production is becoming increasingly localised and customised, meaning smaller batches and shorter lead times. And there is growing competition from smaller, nimbler, more local players – all of which puts pressure on margins.

Meanwhile, cloud and new analytics technologies are giving rise to new business and service models such as manufacturing-as-a-service.

• Data-led manufacturing

The upshot is that manufacturers must become data-driven organisations.

They need to harness new technologies to analyse their product and service usage; then use the results to hone their offerings and engage their customers. Achieving this will demand deeper collaboration with IT vendors and other supply chain partners.

Adjusting to the new reality requires manufacturers to look at their organisations in a completely different way. The pressure is on them to develop:

• Advanced data and analytics capabilities
• A 360° view of their operations, workforce, supply chain and cost base
• A more service-oriented operating model
• The agility to adapt to a fast-changing market

• These abilities demand a technology platform that’s robust, flexible, scalable, and allows visibility over the business as a whole. Microsoft Dynamics 365 delivers exactly that. It brings the agility of the cloud to manufacturing, providing powerful ERP, CRM, analytics and management reporting capabilities. It also gives you access to intelligent business apps that enable you to:
• Harness the huge volumes of data generated by manufacturing operations and services
• Drive critical insight into your entire business
• Deploy solutions to manage agile production schedules and supply chains
• Give people the productivity and collaboration tools they need to do their jobs

And being part of the Microsoft platform, Dynamics integrates this functionality into a familiar, cloud-based environment.

• Pricing and e-commerce
• Data analytics and visualisation
• Production planning and scheduling
• Product lifecycle and data management
• Workflow and project management

Malta was a pioneer to regularise remote gaming, and whilst capitalising on its first mover advantage it continued to be proactive in developing its regulatory framework sustaining a competitive edge over other jurisdictions ever since. As a result, it has attracted in excess of 300 gaming companies, including the biggest names in the industry, who now call Malta home. The industry employs over 8,000 multi-national industry professionals. No surprise that Malta is dubbed as the World’s iGaming Capital.

Nevertheless, the industry is facing technological disruption and change like never before. The industry is reaching higher levels of maturity and competition, demanding smoother and more streamlined processes, to speed up time to market, amidst the always growing regulatory demands. Customer retention is arguably the most important metric in the industry, and this becomes even more relevant at a time when players are increasingly expecting more innovative and personalised product offerings.

Microsoft Dynamics 365 is an intelligent business application platform which breaks down the silos that are associated with traditional and separate business applications. The Dynamics 365 platform empowers iGaming operators in this technologically changing landscape with faster processing, quicker access to the relevant information, and with predictive analysis tools to make more confident and quicker decisions.

As a strategic partner to Microsoft, and based right in the World’s iGaming Capital, KPMG Microsoft Business Solutions is ideally positioned to assist iGaming companies unleash the potential of the Dynamics 365 platform to gain an edge in the market. Our close proximity to the industry, our membership in the KPMG network, together with our global Strategic alliance with Microsoft puts us in a unique position, when compared to pure play IT implementation setups.