COVID-19 has been a catalyst for digital transformation. It has compelled organizations, regardless of their operating model, to immediately leverage new technologies and ways of working. Organizations now need to imagine their future, and position themselves for the new reality.
(a commissioned study conducted by Forrester Consulting on behalf of KPMG, July 2020)
We can help you harness technology to build a connected enterprise. That's an enterprise where your front, middle and back offices are aligned. An enterprise where you're more connected with your customers, employees and business partners. An enterprise that enables you to respond quickly to market signals and pivot to seize opportunities as they arise.
KPMG Connected Enterprise is our digital transformation approach, it’s industry-specific, and customer-centric. It focuses every critical process, function, and relationship of a business on meeting customer expectations, creating business value and driving sustainable growth in a digital world.
KPMG Connected Enterprise offers a sustainable, risk-optimized route to achieving customer centricity, from strategy through execution, which helps organizations achieve the following:
KPMG-commissioned research by Forrester Consulting revealed that the most successful organizations invest in eight capabilities (PDF 172 KB). These capabilities span all attributes of the customer experience, resulting in a connected organization that goes beyond cross-channel interactions.
Organizations that invest purposefully in these capabilities are twice as likely to meet customer expectations, achieve their objectives and deliver return on investment.
You can discover how connected your organization is by using our diagnostic tool. It assesses you against industry best practice and highlights the opportunities and challenges that may affect your ability to become a connected enterprise.
If you'd like to discuss any element of this research or find out more about how a Connected Enterprise can exponentially drive return on your transformation investment, please contact us.