Technology transforms the way business is done, from strategy through to delivery. Organisations are using new and emerging technologies to maintain competitive advantage and succeed in their digital transformation journeys.

KPMG has built a strong network of alliances with leading technology, data and services companies. Combining this technological capability with our expertise, we can help solve your most pressing technology-based challenges, including cloud transformation, blockchain and the mobile economy, cognitive and digital labour, cyber security, data and analytics and regulatory change.

KPMG and our trusted alliances are working shoulder-to-shoulder with business leaders to harness the opportunities today’s exciting technology trends offer, and to drive businesses into the future.

Aptean Respond

KPMG is working in alliance with Aptean Respond to provide a leading, highly-configurable customer complaints management solution used across the market in financial services. KPMG Managed Services uses Respond in the complaints handling operations it runs for clients, enabling them to benefit from a cost efficient, scalable model with high right-first time quality outcomes, deep customer insights and automation through root cause analysis.  

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Launching a joint VoC proposition to take to market, this will be positioned to clients as KPMG VOC powered by Medallia. The offering will provide clients with a unique combination of KPMG Nunwood’s depth of knowledge in Customer Experience management and analytics, in addition to Medallia’s industry-leading, technology platform.

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The Alliance between KPMG and MetricStream provides an integrated approach to Governance, Risk and Compliance (GRC), powered by technology. Using MetricStream’s leading edge technology and KPMG’s tried and tested Powered Risk methodology, together we help clients quickly deliver transformative outcomes to effectively manage risks, maintain compliance, monitor internal controls effectively and provide real-time insight to management on issue status and remediation.

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