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The power of change

The power of change

Learn how we supported a leading utilities service provider streamline an already efficient operation.

Neill Whittaker

Partner, KPMG Boxwood

KPMG in the UK


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Yellow pipe in the ground

To secure a contract renewal, a leading Utilities service provider needed to make considerable cost savings in their already efficient operation. They challenged us to design and implement a programme to help them achieve that aim.

We undertook a far-reaching examination of their operation: rethinking their planning and operational practices, their use of resources and their performance management and reporting. As a result, a saving of almost 20% was achieved, while service improved.

Following our changes, the supplier awarded our client an eight-year contract worth £1.2 billion. Also, by implementing the innovations across other contracts, they’ve become more competitive giving the potential to win significantly more business.

Our work was highly recognised by the MCA Awards and we were awarded Project of the year and Performance Improvement in the private sector.

We deliver the results that matter.


© 2020 KPMG LLP, a UK limited liability partnership, and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative, a Swiss entity. All rights reserved.

KPMG International Cooperative (“KPMG International”) is a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm.

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