KPMG is redefining the future of work, using intelligent automation to bring knowledge and practical experience to an unrivaled scale. To be part of this “revolution,” the business world will have to embrace emerging intelligent automation technologies. We are examining and recommending what companies need to do to implement Intelligent Automation smoothly and efficiently within their organization.

In a rapidly changing business environment companies face a variety of forces that can have an adverse impact on operational efficiency. Intelligent Automation is a technology that transforms business models in every industry; unlocking opportunities that lead to more operational efficiency. Intelligent Automation is no trend to follow, or not, it’s a top technological priority for every organization to see it as a critical, key competence for success in the future.

Through our service offerings we can help your organization build up your Intelligent Automation capabilities by creating a sustainable and scalable implementation.

Technologies like RPA, Intelligent Automation and Artificial Intelligence are key for organizations to rise to the challenge of becoming operationally invincible.

Ferdi Kriel

Challenges

Companies face increasing challenges in all aspects of their business, whether it is dealing with regulatory changes, risk, customer satisfaction, employee satisfaction and operational inefficiencies. These all constitute key drivers towards Intelligent Automation. Some challenges are also associated directly with automation: how to select the right process for automation and how to scale and govern your automation initiative? All these challenges need to be addressed and overcome to enhance business process execution–connecting the front and back office and creating digital and human workforces that can operate synchronously.

How we can help

Automation, whether just RPA (robotic process automation) or Intelligent Automation of E2E (exchange to exchange) business processes, is challenging. KPMG’s Lighthouse IANT team includes experienced specialists with strong technical backgrounds who all understand the complexities associated with E2E implementations and integration to your current system landscape.  The success of any automation implementation starts with the selection of the correct business processes to be automated because of its direct influence on business value and the rate of adoption. To this end we can support you with vendor selection, opportunity assessments, development and deployment. Our experience and knowledge assets will work with you to establish the required governance frameworks and operating models based on your organization’s strategy and vision in order to ensure a sustainable Intelligent Automation implementation.

Our services

Strategy, organizational design & governance

Strategy, organizational design & governance

We help you define a clear automation vision aligned to your company's strategic goals. KPMG also supports you in the setup and implementation of your automation target-operating model and helps build trust in new ways of working. 

Technology-solutions

Performance & risk management

We enable you to monitor the performance of your intelligent automation implementation aligned to KPIs and support you during the setup of the necessary control mechanisms.

Process delivery & deployment

Process delivery & deployment

We assist you in defining a pipeline of automatable business processes based on complexity and benefit to your organization based on priority and impact to your company. Extensive business and process knowledge drives analysis and the definition of requirements.

Vendor management

Vendor management

We help define the optimal automation solution and corresponding vendor, taking into account business requirements, licensing agreements and organizational and architectural fit.

Performance & risk management

Technology & solutions

We provide you with experienced development capability to ensure best practice development in addition to the know-how on reusable components gained from prior project experience.

People & competences

People & competences

We provide you with the necessary training and handover to become fully self-sufficient within the domain of Intelligent Automation.

Supporting technologies

Blue prism
UI path
Appian
Microsoft Azure
Tableau
Python
Microsoft net