While challenges to business leadership are never more acute than in turbulent times, the current global health crisis is certain to severely test – perhaps as never before – the capability of leaders to assess its repercussions and respond decisively to maintain business continuity and the trust of employees, customers and key stakeholders.
While businesses should ideally already have contingency plans in place to ensure continuity in the face of more-predictable disruptions such as power outages, transportation interruptions and the like, the extreme impact of today’s crisis heightens the challenge to what many will consider unprecedented.
To succeed during these incredibly difficult and unusual times, business leaders will need to demonstrate their ability to confidently adapt and improvise. Short-term success will be measured by decisive action that addresses the immediate safety of teams, compliance with fast-emerging public protocols, the trust of customers and the continuity of operations.
This is easier said than done, but in my view achievable. Here are some examples of best practices that I have seen that you may use as a roadmap on how to navigate an unpredictable but entirely attainable journey toward a successful resolution.