Change Leadership is a critical component of any successful change program, and the provision of adequate support for individual change leaders is a must.
The KPMG Change Leadership Framework highlights the 8 key change leadership capabilities & 4 personal characteristics include Empathy, Curiosity, Resilience, Humility. These are clear and consistent view of behaviors and capabilities that are most impactful and effective when driving engagement and alignment throughout the change effort.
Eight change leadership capabilities include:
Creating a compelling story:
Engaging with a communication style that draws on personal experience, examples and context.
Activating networks:
Building bridges and maintaining an extensive set of connections.
Driving agility:
Deploying a range of techniques to nurture and encourage flexibility and creative thinking.
Pacing implementation:
Anticipating emerging problems and maintaining an adaptable approach.
Creating an enabling environment:
Designing an environment that triggers and reinforces a responsiveness to change.
Managing political dynamics:
Identifying and managing the tensions of competing expectations.
Challenging viewpoints:
Challenging the prevailing opinion to stimulate debate and ensure separation from old working ways.
Sustaining outcomes:
Focusing on the end state to ensure change ambitions are realized and people don’t fall back into old ways of working.
