Joe Ravas

Joe will partner with your leaders and key stakeholders to improve consumer experiences with your organization and drive profitable growth. He has partnered with leading Payer, Provider and PBM clients across Marketing, Sales and Service domains to enhance and enable consumerism capabilities. He has led both large and small scale engagements serving in both strategic visioning and tactical delivery roles. He possess skills of customer journey mapping, operating model design, process optimization, capability assessments, sales and customer service transformation, agile delivery and expertise in multiple customer relationship management applications. Meeting consumer experience expectations requires a thoughtful and flexible approach across people, process and technology. He strive to find the right balance of change to meet the objectives of your organization. He will support you making informed decisions to deliver value to your organization.