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Nordic Pulse Survey 2018

Nordic Pulse Survey 2018

Key findings and market trends for the Nordic shared services and outsourcing market

Key findings and market trends for the Nordic shared services and outsourcing market

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2018 is the year when new delivery models will prevail

Nordic Pulse Survey 2018: Seeing the bigger picture

Traditional delivery models are quickly becoming obsolete as customer behaviour and speed to market are becoming increasingly vital.
Organisations need to invest and focus on the key capabilities required for transforming into agile and competitive delivery models. Based on our data and analysis, we predict that to succeed in 2018 organisations need to:

- Attract and retain talent

- Apply automation in combination with outsourcing

- Leveraging hybrid cloud delivery models

- Design and build agile operating models



Download KPMG's Nordic Shared Services and Outsourcing Pulse Survey 2018