Impartiality, appeals and complaints

Impartiality, appeals and complaints

KPMG Certification BV

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Management of impartiality

KPMG Certification BV understands the importance of impartiality in conducting certification activities, managing any conflicts of interest and ensuring objectivity.

KPMG Certification BV follows the principles set out in ISO/IEC 17021:2015 to ensure its certification services are executed with impartiality both in perception and fact, to provide confidence in the competence of management and staff, and to avoid conflicts of interest.

Appeals

If you are a client of KPMG Certification BV and have a dispute concerning your certification that you have been unable to resolve through your Engagement Partner of Lead Auditor, you may appeal via email to Jos Briers or write to him at KPMG Certification BV, Bourgetlaan – Avenue du Bourget 40, 1130 Brussels, Belgium stating clearly that it is in relation to Certification Services.

Complaints

KPMG Certification BV takes complaints against itself and its clients seriously. Complaints about KPMG Certification BV should be submitted via email to Jos Briers or write to him at KPMG Certification BV, Bourgetlaan – Avenue du Bourget 40, 1130 Brussels, Belgium. We will ensure we fully understand your concerns and deal with the complaint fairly and promptly. You will be kept informed of progress and we will reply as soon as the complaint has been fully investigated.

© 2022 KPMG Central Services, a Belgian Economic Interest Grouping ("ESV/GIE") and a member firm of the KPMG global organization of independent member firms affiliated with KPMG International Limited, a private English company limited by guarantee. All rights reserved. 


For more detail about the structure of the KPMG global organization please visit https://home.kpmg/governance.

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