Organisations in every sector are seeing technology as a key enabler of transformation.
In KPMG’s 2020 CEO Outlook survey, 50 percent of respondents said business transformation is a key driver of disruption, and 50 percent of organisations were looking to leverage technology in the shortterm for transformation. We know this is underway, with global figures showing $226 billion being invested in robotic processes by 2021 (Research and Markets, March 2017); $46 billion globally going to the development of cognitive computing by 2021 (IDC, April 2017), and $389 billion globally going into IoT devices (Gartner, Aug 2019).
In KPMG’s 2019 CIO Survey, 44 percent of organisations expect change to their product/service offering or business model in a fundamental way in the next 3 years. This is driven by digital disruption and the need to get closer to the consumer, and it’s occurring just as much with smaller, younger organisations as with larger, older ones.
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