Financial service executives know they need to get serious about transformation if they want their organizations to survive.
As an industry, we have spent years talking about the need for radical transformation. Yet, notwithstanding a handful of truly innovative leaders, the reality is that little has actually changed in the way most financial services firms operate.
Sure, over the past decade, many key processes have been digitized and automated; some exciting new channels and innovative tools have been added; new business models and operating models have also been adopted.
This South Africa edition of Frontiers in Finance explores some of the great challenges now facing Financial Services executives as they strive to balance their short-term objectives against their longer-term transformation imperatives.
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