Digital health: heaven or hell?

Digital health: heaven or hell?

Healthcare services are often behind other industries in the use of IT to increase productivity and quality. So how to catch up and what changes need to happen?


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Dalene van Greune KPMG SA

Healthcare & Life Sciences Advisor for South Africa. Leading KPMG’s portfolio of healthcare & Life Sciences work across the Africa region.

KPMG in South Africa


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Technology is rewriting the relationship between doctors and patients and promising complete healthcare transformation. How can digital-driven healthcare organisations avoid the potential pain of transforming? Digital Health Heaven or Hell: How technology drives or derails the quest for efficient, high quality healthcare provides insights on this journey.

Our report argues that in order to seize opportunities afforded by digital implementations there must be a shift in focus. Through a series of case studies, the report provides real-world best practices and suggests that technology can increase self-management, improve quality of care, and reduce costs.

A number of changes are necessary to make this happen:

  • Invest in big data and analytics to reduce costs with early intervention and proactive, targeted care;
  • Encourage patient self-management and support new skill development among clinicians; and 
  • Put patients first and invent with little regard for current constraints and legacies.

As patients are become more informed and demanding, this is a timely addition to the debate on how the sector can truly transform.
If you would like to discuss the biggest opportunities that impact your organization, please get in touch with Frank O’Donnell, Partner and Head of Health and Public Sector.

© 2022 KPMG Services Proprietary Limited, a South African company and a member firm of the KPMG network of independent member firms affiliated with KPMG International, a Swiss cooperative. All rights reserved.

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