The effectiveness of a supply chain ultimately comes down to two things: efficient processes and effective decision making. However, both these factors are often impacted negatively by conflicting objectives of different functions within an organization.
A cognitive decision center takes a cross-functional view of the supply chain covering products, suppliers, distributors and customers. It enables organizations to balance cost, revenue and profit decisions, using advanced simulations and modeling to identify the optimum trade-off. The center is focused on wide organizational goals, so that any decisions – and the incentives of the decision makers – are based on what is best for the enterprise as a whole. Leaders gain complete supply chain visibility and the ability to make rapid, informed decisions, to better respond to customer needs and manage performance.
Cognitive decision centers clarify the performance ambition of the enterprise and then revolve the entire supply chain around this ambition. They provide complete visibility across the supply chain and embrace collaboration between all the different players. Rather than overloading decision makers with information, they only offer essential insights that influence value and margins and simplify the choices.
Increasingly powered by AI and automation, supply chain managers can run scenarios and help prescribe rather than just predict – with humans providing contextual understanding to augment the final decision. Incentives are designed to optimize decisions in the best interests of the overall enterprise – and not just for a single function. Visibility is now being demanded from both external and internal customers for:
"A zero waste supply chain enables better alignment between demand and supply and improves the ability to make rapid, fact‑based decisions." - Mark Levy, Managing Director, KPMG
By implementing a cognitive decision center which combines people with process, facilitated by technology, to provide demand driven end-to-end insights, supply chain leaders will be able to leverage predictive and prescriptive analytics for decision-making augmentation and real-time visibility for their internal and external customers. Future ready supply chains will:
Supply chains of the future will benefit from faster decision making enabled by advanced analytics, AI, Internet of Things, as well as the removal of operational barriers and the extension of visibility into and across operations.
The biggest limitation for supply chains is no longer technologies and what they can do, but rather the imagination of the people who leverage them. As enterprises around the world are facing a perfect storm of change, today’s supply chain leaders must transform business models, organizational structures and operations to thrive today and in the future.