Every organization and function knows that the future requires different and flexible operating models to keep pace with the changing landscape. Technology disruptors will naturally drive the automation of low value tasks moving the workforce to higher value activities, such as category innovation. However, even these higher value activities will likely require a high degree of cross skilling to allow the workforce to flex based on current priorities. In other words, having category managers managing one category in an endless loop may become rare. Rather, implementing flexible models can include the ramp up and ramp down of specialist resources, who take advantage of external insights, and can help to execute more with less.
For procurement, the effectiveness and measurement of operating model value will no longer be linked to only “how much have you saved?” Feedback from suppliers, customers and other stakeholders will address how they “feel” about procurement and the services provided. An agile operating model will tie it all together and includes areas like:
"An agile operating model ties it all together – adapting the role of procurement and foundational structure to support the agenda for the future." – Sougata Banerjee, Director, Procurement and Business Services, KPMG in the US
It’s no longer business as usual for procurement. The scale and speed of transformation required to address the mix of disruptors impacting procurement is unprecedented. The key to success is to proactively develop a blueprint for how your procurement organization can turn these disruptors into opportunity for competitive advantage and growth. Learn more about the future of procurement.