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KPMG named a global leader for ServiceNow services in new HFS Research report

KPMG named a global leader for ServiceNow services

KPMG ranked #1 for enterprise service management and #2 overall.

Mark Walters

Global Head of Communications, Global Corporate Affairs

KPMG International


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KPMG has been ranked #1 in Enterprise Service Management, Verticalized Solutions and Capabilities, and Consulting and Thought Leadership, and #2 overall among the world’s leading providers of ServiceNow services in a new HFS Research report.

The HFS Top 10 ServiceNow Services report assessed and ranked leading global organizations based on Ability to Execute, Innovation Capability and Voice of the Customer criteria regarding their delivery of ServiceNow’s cloud-based enterprise workflow and services automation platform.

In ranking KPMG second overall among ServiceNow’s Top 10 global providers, the report praises KPMG as a “trusted advisor with a reputation for delivering innovative solutions” and notes that, according to KPMG clients, member firms bring “fresh perspective to engagements.”

In addition to its #2 ranking overall among global competitors, KPMG was ranked #1 among the global competition in the Ability to Execute category for enterprise service management and verticalized solutions and capabilities, and #1 in the Innovation Capability category for consulting and thought leadership.

“ServiceNow continues to be the focus of significant enterprise investment. As a result, the provider community has never been under as much pressure to deliver high-value solutions to clients,” co-author Ollie O’Donoghue, Research Vice President, HFS Research, states in the report. “Clients are looking more closely at the credentials and partnerships providers have with ServiceNow to ensure they have the knowledge and influence to guide engagements.”

The report cites the following market-leading strengths for KPMG:

  • “Partnership: KPMG has an almost unrivalled partnership with ServiceNow, which has helped boost the longevity of client projects as KPMG has enabled them to build a development roadmap in lock-step with ServiceNow.”
  • “Talent: Clients value the access to top-tier talent they have been able to leverage throughout their engagements.”
  • “Powered Enterprise: KPMG has developed a unique proposition, vetted and endorsed by ServiceNow, called Powered Enterprise – which pushes ServiceNow across IT, HR, Risk, and ESM. KPMG has continued to fuel innovation with its knowledge and experience from delivering management consulting and business services and brings fresh perspective to engagements, according to clients.”

“In today’s hyper competitive market, it is critical that organizations address the imminent and ongoing need for new skills and game-changing talent,” says Mark A. Goodburn, Global Head of Advisory, KPMG International. “Forward-looking businesses are responding strategically to drive competitive advantage. We are delighted to be recognized by HFS Research as a global leader in delivering exceptional results through our alliance with ServiceNow.”  

For further information, contact:

Mark Walters                                     
KPMG International
+1 646 943 2115

About KPMG International

KPMG is a global network of professional services firms providing Audit, Tax and Advisory services. We operate in 147 countries and territories and have more than 219,000 people working in member firms around the world. The independent member firms of the KPMG network are affiliated with KPMG International Cooperative ("KPMG International"), a Swiss entity. Each KPMG firm is a legally distinct and separate entity and describes itself as such.

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