A combined 62 percent of the 1740 technology, media and telecommunications (TMT) executives that KPMG International recently surveyed say that disruptive technologies are having a positive impact on their company’s performance. A further 67 percent say it is having a positive impact on their respective industries as well.
According to the survey, the main reason for the positive impact on their company’s performance was that they are using disruptive technologies to reshape their company’s business models (55 percent), followed by entering new markets (53 percent).
Media sector executives were most likely to cite using disruptive technologies to reshape their business models (62 percent) and most likely to cite the ability to enter new markets (57 percent). However all sectors ranked all of the five impacts as positive above 49 percent.
Even though they are optimistic, they are concerned. Of those respondents citing a negative impact on their companies’ performance from disruptive technologies, the main reason is competition – specifically bringing new competitors into their industry from other industries (63 percent).
In reality, TMT sector leaders are not prepared for disruptive technologies. Only 15 percent strongly agree that they have a clear mission and strategy for disruptive technologies. Technology executives are the most confident in having a strategy and mission in place (18 percent) versus 12 percent of media sector executives and 11 percent of telecommunications executives. Furthermore only 28 percent say they have strong knowledge of the available technology solutions. Media executives are the most aware at 33 percent followed by technology executives, 26 percent, and telecommunications, 25 percent.
However the survey does show they are investing broadly in many disruptive technologies and are hedging their bets. Cloud, mobile, data and analytics (D&A) and marketing platforms were the top areas that companies in all sectors said they are making tangible, strategic/significant investment into (64, 63, and 59 percent respectively).
TMT organizations are using disruptive technologies to drive organizational improvements – where are they having the most impact? This varies between the sectors, based on the changes to their industry. However, they are having a significant impact, and being used, to improve operations and change how they serve their customers.
When it comes to which technologies companies in all sectors are using to serve their customers, data and analytics (D&A – analysis of data to create real-time change) is having the most impact (78 percent), and the same amount 78 percent, say mobile devices and applications. This was followed by social media (social networking and collaboration platforms – 76 percent) and marketing platforms (digital media/advertising platforms) at 75 percent.
D&A and mobile devices and applications are also the top two technologies driving change in their operations (79 and 78 percent respectively). Marketing platforms (digital media/advertising platforms) here is in the number three spot (77 percent) with social media fourth (75 percent).
The information herein is based on a commissioned global survey conducted by Forrester Consulting on behalf of KPMG International’s Global Technology, Media and Telecommunications practice. 1740 senior executives (580 from each sector) responded from 16 countries.
The 16 countries include: Australia, Brazil, Canada, China, France, Germany, India, Israel, Japan, Portugal, South Korea, South Africa, Spain, Taiwan, the UK and the US.
Three reports summarizing the results of the sectors were created and are found on the TMT barometer page.
Technology sector respondents represent hardware manufacturers, software providers, equipment vendors, semiconductors producers, Internet companies, social media technology vendors and other similar organizations.
Telecommunications sector respondents represent wireline or wireless carriers, satellite providers, VoIP services providers, and other similar organizations.
Media sector respondents represent advertising, online, magazines, newspapers, broadcast, video, radio, social media content providers, cable TV and broadcasting, or similar.
KPMG is a global network of professional services firms providing Audit, Tax and Advisory services. We operate in 152 countries and have 189,000 people working in member firms around the world. The independent member firms of the KPMG network are affiliated with KPMG International Cooperative ("KPMG International"), a Swiss entity. Each KPMG firm is a legally distinct and separate entity and describes itself as such.
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The views and opinions expressed herein are the personal opinions of the interviewees and authors based on their personal experience working as Auditors in the industry and do not necessarily represent the views or opinions of KPMG International or any KPMG member firm.