The pressure on businesses to adapt, change and transform is increasing in both intensity and speed. Customers’ needs and expectations are changing to adapt to their situations and businesses need to follow. However, those needs will change drastically many times over the next several months and businesses will need to identify the change and course correct or be left behind. They need to be connected to their customers, and not just from their front office – but throughout their organization. To do this effectively and quickly they need to leverage technology and connect across functional silos in order to report, analyze and share data. The future is today - and it is connected.
How businesses accomplish this varies across sectors and geographies. Below are some specific perspectives and experiences, from a sector and functional point, to act as a guide as you navigate your new reality.