Companies see significant potential in emerging technology investments:
Despite high expectations and activity, most companies are achieving softer-than-expected impacts from their emerging technology investments. Based on their own internal assessments, less than one-third of respondent organizations are driving tangible business value from emerging technologies, with process automation the lone exception.
According to our research, the overall level of investment in emerging technologies correlates with the strength of returns. Companies with higher overall investments in emerging technologies are seeing stronger returns than those with lower investments. Companies in the highest investment quartile for seven of eight technology areas achieved significantly greater realized value than companies in the lowest investment quartile. In two areas—edge computing and AI—companies with the highest level of investment were significantly more likely to say they have already seen value from their investment.
❝ Emerging technologies and new ways of working will play a significant role in the transformation to a more digital economy, helping companies serve their customers even better than before, keep remote workforces connected, ensure their business is resilient and prepared for disruptions, and build a strong foundation for future product and service innovation. ❞