Dramatic growth and soaring demand required a rapid and comprehensive response by India’s Utkarsh Small Finance Bank. The bank had seen its client base and loan portfolio explode since 2009 – from four micro-finance branches serving one city to 371 locations serving 1.2 million clients across 10 states.
Urgently needing to transform its business to improve productivity and enhance overall efficiency while creating an entirely new customer experience, the bank relied on industry experts from KPMG in India to rapidly integrate and modernize diverse sales, service and marketing processes.
The result? A successful transition of the bank’s systems and infrastructure to one cloud-computing platform has redefined the bank’s productivity, efficiency and client service. Utkarsh is now delivering an exciting new omni-channel customer experience that’s providing instant digital access to all services via internet and mobile banking, automated tellers and e-mail. Cloud computing is taking this booming bank to new heights of success and growth potential.
We know how to exploit technology.
Arvinder Bhatia, KPMG in India
Adil Vazifdar, KPMG in India