We believe that these organizations will be highly agile and thrive in an environment of continual disruption. Current leaders who have invested in technology and innovation are already developing the skills and operating model to succeed. The following four points highlight key characteristics that will drive Innovative leaders.

Customer engagement
Delivers the best customer experience using data collected from customers

Changing nature of assets
Unlocks value from non-traditional assets like data, networks, alliances and organizational agility

Everything-as-a-service
A nimble and adaptive approach to scale faster and more efficiently by accessing resources on an as-needed basis

Workforce of the future
Lean, automated and accesses skills-on-demand