Understanding why most businesses are going slow with IA can be traced back to three factors in our survey: who’s really in charge of leading the initiative, how integrated IA is within the business, and how best practices are picked up and learned.
The study found that it’s typically information technology that takes charge of getting IA deployed. Less than one-fifth
have a combined IT and business approach. This scenario makes for a less than ideal outcome if a limited number of departments actually get involved.
Just as telling, the survey indicates that few have established Centers of Excellence (COE) to learn from successes and centralize best practices. Centers of Excellence are the most effective, of course, when an organization is farther along the IA curve and more insights and lessons can be drawn from approaches, measurements and inputs from IT and business.