Power & Utilities CIO Survey 2018 - KPMG Global
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Power & Utilities CIO Survey 2018

Power & Utilities CIO Survey 2018

This Power & Utilities industry snapshot provides survey responses from 98 IT leaders.

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The Harvey Nash/KPMG CIO Survey is the largest IT leadership study in the world, with almost 4,000 respondents across 84 countries, representing over US$300bn of IT budget spend.

This Power & Utilities industry snapshot provides survey responses from 98 IT leaders on some of the key topics, and highlights several areas where this industry's responses differed significantly from those across all industries.

Power & Utilities findings

Power & Utilities look to digital technologies to improve business process efficiencies as their top priority followed by enhancing the customer experience.

Key findings include:

  • Power & Utilities are placing a higher priority on improving cyber security.
  • Power & Utilities companies have invested more heavily in the Internet of Things than any other industry.
  • Next step is to find new and innovative ways to create insight from this data to create micro offers and enhance the customer experience which is an area of opportunity for them.

Conclusion

Power & Utilities companies invested in smart meters before the term IoT even existed. Their early commitment enables them to reap the benefits of the data the smart meters provide. Their next step is to find new and innovative ways to create insight from this data to create micro offers and enhance the customer experience which is an area of opportunity for them.

The CIO survey highlights the importance of driving a digital agenda within the sector. Power & Utilities look to digital technologies to improve business process efficiencies as their top priority followed by enhancing the customer experience.

With increased security and technology risks, managing cyber security risks is critical to the sector. Compared to other industries, Power & Utilities are placing a higher priority on improving cyber security. The importance of critical infrastructure to the lives of people and businesses has made cyber security a boardroom and C-level issue.

- Ted Surette, Global Head of Power & Utilities, KPMG International

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