As a non-life insurer, can you say with confidence that you know your customer? Do you know your customer’s motivations, preferences, and needs? Does your customer agenda inform your business strategy? And do all relevant parts of your organization that affect customer experience, directly or indirectly, understand and act in accordance with your identified customer agenda?
Our report, 'Aligning behind your customer agenda', highlights how non-life personal lines insurers are lagging behind other industries in applying and extracting the value from being a connected enterprise.
Our report provides some practical insights on the fundamental capabilities required to become a customer centric, agile and digitally transformed connected enterprise.