Share with your friends

Competing for growth: creating a customer-centric connected enterprise

Competing for growth

At a time when poor customer experience can go viral in minutes, companies can live or die by the way they deliver services, respond to issues and manage customer expectations.


Global Lead, Customer Center of Excellence; US Customer Advisory Practice Lead

KPMG in the U.S.


Related content

Young man with blue tablet and headphones

And this shift is echoed by CEOs themselves, who feel a growing responsibility to represent the best interests of their customers.

High performing organizations are investing in an integrated architecture of eight fundamental capabilities to unlock new value for customers, employees, partners and shareholders. We call this a connected enterprise. The connected enterprise is a holistic way of positioning your business to compete today and into the future to deliver differentiated customer experiences.

Download our report to find out more about the eight capabilities, and learn what steps you need to take to becoming a more customer-centric organization.

Connect with us


Want to do business with KPMG?


loading image Request for proposal

Stay up to date with what matters to you

Gain access to personalized content based on your interests by signing up today

Sign up today