A collection of @gov articles related to the topic of human services.
As residents’ expectations and technology evolve, so too must local governments. Leadership can take key actions to succeed in the new landscape | 🕒 5-min read.
Commissioning in health and human services requires a new kind of leadership | 🕒 7-min read.
Competition in the human services market
Three ways to succeed in a competitive human services market | 🕒 7-min read.
What you need to consider before adopting a commissioning model | 🕒 7-min read.
How commissioning can deliver a consumer-centric approach | 🕒 6-min read.
Practical lessons for achieving and maintaining digital transformation | 🕒 7-min read.
While the increased use of mobile technology presents considerable opportunity, governments should be designing app-based solutions from the perspective of the end user | 🕒 6-min read.
Technological innovation is offering new ways for governments to deliver human and social services, and connect with citizens | 🕒 5-min read.
Predictive analytics is coming to the fore in the way that governments deliver human services | 🕒 7-min read.
Human services embrace customer centricity
Four key challenges that governments and service providers should address when transitioning to a consumer led delivery model | 🕒 7-min read.
How providers can succeed in a competitive human services market
Three strategies human services providers, such as not-for-profits, care agencies and social housing groups, must consider to adapt to new competition | 🕒 7-min read.