The six rules of good healthcare management and leadership development

Six rules of good healthcare management and leadership

Like good customer service, often you know good management and leadership development when you see it – the following six rules try to distill lessons from organizations around the world where we think it can be seen.

Mark Britnell

Global Healthcare Expert, KPMG International; Senior Partner, KPMG in the UK

KPMG in the UK

ladder pointing to sky

There remains an urgent need for better quality evaluation of management and leadership development approaches. Yet these roles are too important as a foundation for safe, efficient care to allow backward and ineffective programs to remain in place until hard formal evidence arises to displace them. To discern what really works, we must look to organizations with high levels of management and leadership competence, adaptability and a track record of having out-performed their peers, and see how this has been developed and sustained over time.

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