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Authors and contributors

Authors and contributors

Around the world there is an acceptance that health services are at least a decade behind other industries in the use of information technology to increase productivity and quality.


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Richard Bakalar

Alberto De Negri, KPMG in Italy

Alberto is a project leader and business developer of advisory services in healthcare and the public sector. His experience includes being a project leader in many advisory projects for regional health authorities, local health authorities, hospitals, including project leader of the national project “the bricks of the national Health Service”, for the development of shared methodologies and classifications across the Italian NHS and project leader for the design of the Italian national health information system. Alberto has developed regional plans to redesign the network of services and cut costs.

Malcom Lowe-Lauri, KPMG in Australia

Malcolm has been at the forefront of the NHS’s modernization efforts, having helped several UK healthcare authorities deliver change and improve performance, successfully working with multiple stakeholder groups. In a 30-year career with the NHS, Malcolm’s early successes include rationalizing laboratory services, consolidating clinical and support services and meeting ambitious national waiting list targets at a number of London hospital authorities. A prominent national and international figure, he has chaired the UK CEO’s Research Forum and was a member of the NHS Future Forum, advising the UK government onhealth legislation. Malcolm has a BA from Oxford University, an MsC from the University of London and is an Honorary Fellow of King’s College London.

Frank O’Donnell, KPMG in Ireland

Frank is the sector lead for Health and Public Sector at KPMG in Ireland. He is currently leading a series of engagements across the area of health reform with a significant focus on Health IT, Health Data, Electronic Health Records and Health Identifiers. He is an experienced consultant across the health and public sector area with a focus on technology-enabled change and innovation and he has worked in health, education, economic development and local government.

Paul Tan, KPMG in Singapore

Paul is currently a Director with KPMG Management Consulting for the health sector. He has 18 years of Healthcare Industry Solutions experience, working with major healthcare providers and public health agencies in the region. In his last role, his focus was on solutions including cloud, mobility, telehealth, care coordination, analytics and cognitive computing to address the healthcare industry’s business requirements and transformation. He has worked with various solutions areas including Clinic Management System, Business Process Outsourcing, Managed Care & TPA Claims Management, HIS/ERP, EMR, EHR, Care Coordination, Digital Hospital, Telehealth, Analytics and Public Health Solution. Paul has extensive experience in healthcare IT strategy and solutions, vendor selection and developing business case in heath IT adoption.

Wah Yeow Tan, KPMG in Singapore

Wah Yeow is the Deputy Managing Partner of KPMG in Singapore, and leads the firm’s National Markets sector (Singapore government departments, government agencies and government-linked companies). He also heads KPMG’s Asia Pacific Healthcare practice. Wah Yeow has been with KPMG since 1984 and was admitted into the partnership in 1995. Wah Yeow has more than 20 years of experience in auditing and advisory work for private, public and government-owned companies. He has held various leadership positions with KPMG in Singapore and at Asia Pacific region including Head of Management Consulting and Head of Infrastructure, Government & Healthcare. He has also been involved in advisory work, including running strategy workshops, costing of services, and policy reviews, with several of the ministries and government organizations.

Liam Walsh, KPMG in the US

Liam is a Principal and the US Healthcare and Life Sciences Advisory Industry Leader. He has extensive experience in solution areas such as Strategy and Governance, Strategic Sourcing, Global Process Reengineering, Merger Integration, Business Unit Divestitures, and New Company Launch. His technology experience includes ERP, CRM, SFA, Business Intelligence, Collaboration and Knowledge Management solutions. Liam focuses on leveraging emerging technologies and best business practices to develop pragmatic strategies focused on generating business value.

Jenny Yao, KPMG in China

Jenny Yao has over 20 years of international management experience in healthcare industry. Her areas of expertise include hospital management, quality improvement, project management, risk management, service transformation, training programs, and system redesign and market-entry strategy. Before joining KPMG, Jenny was an Associate Director of Operations at Brighton and Sussex University Hospitals NHS Trust, UK. Jenny was involved in setting up a new hospital in Shandong Province, China before doing her MBA at Imperial College London.

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