What Works: Creating new value with patients, carers and communities

What Works: Creating new value

A new approach to health care.

Mark Britnell

Global Healthcare Expert, KPMG International; Senior Partner, KPMG in the UK

KPMG in the UK


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What Works: Creating new value with patients, carers and communities

It is increasingly acknowledged that the needs of patients are not recognized sufficiently in treatment choices, health planning and research. In the first publication of KPMG’s new What Works thought leadership series, the report urges the healthcare sector to take a more consumer-oriented approach to achieve greater engagement with patients, families and communities.

What Works: Creating more value with patients, carers and communities suggests a number of ways the healthcare sector can take a more consumer-oriented approach, including:

  • Clinicians need to develop new skills to encourage patient self-management
  • Payment systems should be geared towards outcomes and improved patient experience
  • Health systems have to map and measure the full patient journey

Featuring a number of insightful, real-life examples, the report argues that patient self-management is a critical goal in order to improve value, safety and quality and reduce costs.

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