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Alan Mitchell is responsible for working with KPMG member firms around the world putting together best in class proposals using innovative methodologies and approaches. Alan has over 30 years of experience in working for and with government organizations and agencies in a variety of capacities, including developing eGovernment/eService solutions, conducting service reviews and introducing program and service based budgeting, to name a few. Over the last 20 years, Alan has specialized in the development of program/service models for mapping out the business of cities and local authorities. In this capacity, Alan has worked with approximately 40 cities across Canada and internationally in support of various transformation initiatives. Alan is one of the leading architects of the Municipal Reference Model (MRM) owned by the Municipal Information Systems Association (MISA) of Canada/Association des systèmes d'information municipale Canada (ASIM) and was recently awarded the Peter Bennett Award acknowledging his valued contribution to the Canadian municipal ICT community, while exemplifying Peter Bennett’s spirit of demonstrated leadership and working “beyond the call” with humour and humanity.