David Conway


KPMG in the UK

David Conway co-manages KPMG Nunwood’s customer experience management practice and oversees the Customer Experience Excellence Centre, an on-going approach to systematically identifying global best practice.

David is a former PLC board director of N&P Building Society, Liverpool Victoria Group and The Co-operative Bank, where he was responsible for 3,500 staff charged with delivering world-class experiences to more than 6.5 million customers. He also led the design, set-up and launch of the group’s Smile brand. 

David is based out of the United Kingdom, but continues to work directly with clients around the world. 

Areas of expertise
Advisory Customer Revenue Growth Customer and Growth Customer relationship management Customer revenue growth strategy Growth Management Consulting New customers Strategy and Operations