In this second edition of the Toll Benchmarking Study we offer operators a unique view into the competitive landscape around the world. We look at technology investments and labor costs. We explore leakage levels and enforcement options. We share some of the risks and challenges at the top of the toll operator agenda.

Most importantly, however, this report serves as a valuable benchmarking tool for toll operators as they look to drive continued efficiency improvements, to support contract negotiations and investment requests or to underpin feasibility analyses.

This survey was conducted by KPMG International and its member firms in 2018. In total, confidential responses were collected from 65 public and private toll operators representing a total of 184 tolling facilities worldwide.

Respondents represented organizations headquartered in 15 countries across the Americas, Europe and Asia.

All cost data was collected in 2018 and was based on the most recent financial results for each toll operator. Foreign currencies were converted to US dollars using the exchange rate as of the end of September 2018.

1. The landscape is fundamentally changing.
   Toll road operators are increasingly competing against other modes of transport that are disrupting the mobility status quo.
   
   
2. Technology plays a significant role in toll operational efficiency.
   Time and time again, our data shows that the most efficient operators are those who continuously invest into new technologies.
   
   
3. Toll agencies must make better use of available technologies.
   That includes technologies to improve back office, payments, resource management and predictive analytics.
   
   
4. Toll operators have access to valuable sources of data.
   They should be using that data to plan traffic flow, demand and investment and to support mobility ecosystem partners.
   
   
5. Significant opportunities for improvement still exist.
   You can find many of them by analyzing your TCC, your workforce composition and your enforcement programs.