Navigating our new reality has been a real game changer. It has revealed a growing digital divide between businesses that were already down the path of transformation and others struggling to keep pace.
Surviving in the new reality requires businesses to deliver at speeds today’s customers expect. To accomplish this, the way IT operates must be reimagined. It needs to employ an operating model that is agile, dynamic, and adaptive to both business needs and market demands in order to deliver at varying speeds and scale.
This market speed operating model must be portfolio driven – meaning from how people are organized and governed all the through to the technology architecture that supports it – and designed around the specific value streams of the business and its unique velocities, attributes, and characteristics.
To create a market speed operating model, our research has found that digital leaders embrace five enabling capabilities:
In a hyper-connected world, IT needs to deliver on the promise of the connected enterprise. The Future of IT is about removing friction and adding new capabilities to enable a front, middle, and back office that is laser focused on a profitable, customer-centric, digitally enabled business.
Explore the ways in which IT can evolve its operating model, culture, skills, relationships, and ways of working to deliver value in a digital world. Download our two-page overview (PDF 205 KB).