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Navigating our new reality has been a real game changer. It has revealed a growing digital divide between businesses that were already down the path of transformation and others struggling to keep pace.

Surviving in the new reality requires businesses to deliver at speeds today’s customers expect. To accomplish this, the way IT operates must be reimagined. It needs to employ an operating model that is agile, dynamic, and adaptive to both business needs and market demands in order to deliver at varying speeds and scale.

This market speed operating model must be portfolio driven – meaning from how people are organized and governed all the through to the technology architecture that supports it – and designed around the specific value streams of the business and its unique velocities, attributes, and characteristics.

To create a market speed operating model, our research has found that digital leaders embrace five enabling capabilities:

  • Adaptive IT workforce: Develop an IT workforce strategy that matches evolving technology skills with organizational growth, while accommodating changing employee expectations and ways of working.
  • Modern delivery: Leverage modern delivery techniques, like Product Management, Scaled Agile, and DevSecOps, to accelerate design and secure delivery of key products.
  • Data as an asset: Unlock the value of information with a data-capable workforce that uses new tools and data sources to create business insights.
  • Customer trust: Build technical trust with an IT function that serves and protects customers and manages technology risk.
  • Dynamic investment: Adjust financial policies to account for new ways of working and show connection between IT spend and business value.

In a hyper-connected world, IT needs to deliver on the promise of the connected enterprise. The Future of IT is about removing friction and adding new capabilities to enable a front, middle, and back office that is laser focused on a profitable, customer-centric, digitally enabled business.

Explore the ways in which IT can evolve its operating model, culture, skills, relationships, and ways of working to deliver value in a digital world. Download our two-page overview (PDF 205 KB).