Technology will continue to transform the way businesses function and how society interacts as a whole.

KPMG, along with our global alliances, is working to shape the change — integrating new technology into business models and processes — while showcasing insight-based opportunity with every innovation.

To stay ahead of the curve, we continue to make significant investments in our own digital transformation. We are now entering year three of our multi-year US$5 billion investment focused on technology, people and innovation. This investment is not only accelerating our own digital transformation but strengthens the support we can offer our clients on their digital journeys.

KPMG professionals use leading-edge technology to deliver sustainable and effective change, enabling organizations of all sizes to become higher performing, more resilient and secure — ultimately helping to create more value for clients.

Building a workplace for the future

Ways of working are constantly evolving, and we’re building a workplace for the future — creating a consumer-grade digital experience for our more than 236,000 partners and employees across the global organization. We’re helping our people adopt and enhance new collaboration and communication tools, enabling them to deliver quality, excellence, and global consistency. Through this constantly evolving workplace, we are connecting our people, globally, through Microsoft Teams — with more than half a billion Teams calls across the network in FY21.

Elevating to the cloud

We continue to evolve our cloud-based digital platform — enabled by Microsoft Azure — to create a globally consistent and secure technology environment for our people and our clients, This provides KPMG firms more autonomy and flexibility to build, run, and deploy their own technology solutions in the cloud. Our hybrid and flexible model allows us to implement our digital solutions in the major cloud environments, regardless of our clients’ cloud vendors and is therefore available to all clients, across the globe. With all KPMG firms and people now on one platform, we have made sharing technology solutions and intellectual property easier so KPMG firms can grow at pace and with ease.

Understanding the value in purpose-driven technology

Technology is no longer just a tool to rationalize processes and reduce costs. It’s now being used as a catalyst for good — technology with purpose and impact.

Closing the digital transformation gap

We see a significant gap arising between the demand for digital solutions and applications and the talent within organizations currently able to meet that demand. 

The KPMG Citizen Developer Program is the next step in our own digital evolution. The goal is simple: to give our people more autonomy and responsibility to create technology solutions while empowering them with the right tools, the proper guardrails, and the support they need to bring them to life — building a thriving community of like-minded colleagues across the global organization.

Creating value through strategic alliances

There’s no ‘one size fits all’ approach when it comes to digital transformation — and to continue providing leading-edge solutions, we’ve strengthened our ecosystem of strategic alliances that we work shoulder-to-shoulder with to address our clients’ toughest business challenges.

Today, KPMG has more than 26 global or multi-firm strategic alliances — and as needs evolve, we will continue to expand our portfolio. This is underpinned by additional local alliances and collaborations with start-ups and academic institutions. As a result, business generated with our alliances continues to significantly increase year-over-year — solidifying the power of our alliance-driven digital solutions and delivering positive outcomes to businesses, governments, and society.

Our deeply integrated work with our alliances was reflected in several accolades and recognitions over the past year, including:

  • ServiceNow 2021 EMEA Transformation Partner of the Year
  • ServiceNow 2021 Global Industry Solutions — Healthcare Partner of the Year
  • Workday 2021 Partner Industry Innovation Award — Healthcare
  • Microsoft Business Applications 2021/22 Inner Circle Award

Driving innovation

Innovation is in our DNA — and it is having an impact in the marketplace. Over the past year, leading analysts have recognized KPMG for innovation, scalable end-to-end business transformation, and co-innovation with clients spanning data, analytics, artificial intelligence and automation:

A leader in IDC MarketScape: WW Microsoft Implementation Services 2021


A leader in The Forrester Wave TM: Global AI Consultancies, Q1 2021


A leader in IDC Marketscape: Digital Strategy Consulting Services 2021

A leader in HFS ServiceNow Services Top 10 Evaluation 2021

Click here for a full list of KPMG's industry analyst accolades.

Managing compliance in a digital world

An aspect of digital transformation that can’t be overlooked is the opportunity for effective solutions to manage risk and to comply with rapidly changing regulatory requirements.

From an audit perspective, our KPMG Clara smart and intuitive audit platform, powered by Microsoft Azure, is one of the leading technological innovations in the industry. As a fully integrated, scalable, cloud-based platform, it enables the enhanced audit methodology through a data-enabled workflow. The platform integrates new and emerging technologies, with advanced capabilities that leverage data science, audit automation, and data visualization. Advanced collaboration capabilities such as KPMG Clara for clients, gives a 24/7 window into the status of an audit, all in one place. The result is greater interaction that consists of more targeted and meaningful conversations about specific findings, risks and insights.

Compliance programs can also be difficult to maintain and come with significant operational risk, especially in today’s rapidly evolving environment. In response, we launched KPMG Regulatory Driven Transformation — solutions designed to optimize risk and automate compliance. These solutions help manage identification of counterparty and client risk, financial crime, bribery and corruption risks, as well as helping clients find opportunities that are created by regulatory change.

Managing tax and statutory compliance in an increasingly complex economic and regulatory environment is no easy task. Rapid globalization, new tax law developments, changes in accounting standards and increased demands from tax authorities are furthering the burden on organizations.

Technology underpins our investments in both compliance and strategic tax advisory services, and we continued to make significant investment this past year in the KPMG Digital Gateway — our cloud-native single platform solution powered by Microsoft Azure. The platform provides access to our full suite of tax and legal technologies and services — enabling an efficient and effective global delivery model, a differentiated user experience and an enhanced ability to turn data into value.

Client stories

Creating a flexible cloud infrastructure for Zurich Santander

Zurich Santander — an insurance company that operates in Mexico, Chile, Brazil, Uruguay and Argentina with a network of 5,600 branches — has transformed its IT functionality with Microsoft Azure and KPMG in Spain, launching a Cloud Center of Excellence to support business growth.

With the challenges of adapting to new ways of working and new technologies, Zurich Santander needed agile IT management and flexible cloud infrastructure deployment that facilitates innovation while adhering to the regulatory complexities of a multinational organization.

Before its transformation, Zurich Santander was structured in silos, which resulted in less agile collaboration between countries and long response times when trying to deliver innovative IT solutions.

The solution presented by KPMG was to use its Cloud Transformation Services framework to create a Cloud Center of Excellence — a wide-ranging platform that enabled two key digital transformation solutions.

Zurich Santander engaged KPMG in Spain to help it implement the operational models and skills it needed to reap the benefits of modern cloud capabilities and transform its IT systems. As a result, Zurich Santander has been able to increase productivity, improve its internal processes and transform the customer experience.

Supporting Norway’s leading children and baby products retail group to transform its supply chain

Barnas Hus is Norway’s leading children and baby products retail chain, with 28 retail stores supported by a healthy online offering. But recent times have seen a rapid transition in the Norwegian retail space. Ongoing supply chain issues suggested that the connection between warehouse and stores needed rethinking.

With a vision of a new technology-focused, cloud-powered integrated platform, Barnas Hus worked with KPMG in Norway and opted for KPMG Powered Enterprise | Supply Chain, enabled by Microsoft Dynamics 365, to help make the business fit for the future.

A new state-of-the-art warehouse utilizes robotics to accurately pick, sustainably pack and track every product heading into stores, giving Barnas Hus the visibility of inventory it always needed. Now, store managers and customers get the right products faster and the foundations have been laid for artificial intelligence (AI) and machine learning (ML) gains further down the road. Data and analytics allow the company to understand customers better and create streamlined, more efficient journeys.

Shortly after the Powered Supply Chain enabled by Microsoft Dynamics 365 implementation, Barnas Hus achieved its biggest month ever, in terms of revenue. This bold new vision is quickly helping to pay dividends.




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