Quality and integrity are the foundation that strengthen all areas of our business.
Improving our system of quality management is a never-ending focus, and this year, we invested in new technologies and resources, while building a stronger culture of consistency and accountability.
Our relentless focus on quality underpins our commitment to serve the public interest, drives our ambition to be the most trusted and trustworthy professional services organization and delivers on ESG commitments, as outlined in KPMG: Our Impact Plan.
Quality is our responsibility and we continue to take steps that elevate our global consistency. And while we have a solid foundation of quality, we need to continuously innovate — never losing focus.
Our Global Quality Framework outlines how every KPMG professional contributes to delivering high quality across our business. These are mandatory actions and behaviors, built on our Values that have been our guide throughout nearly the last 150 years.
Investing in quality
This past year, we continued to invest in our system of quality management, global monitoring of audit quality, and enhanced support. We’re expanding access and training for leading-edge technology and tools for our engagement teams, such as KPMG Clara, our smart audit platform, to help drive consistency, collaboration and efficiency.
KPMG Clara delivers advanced digital capabilities
Enhanced audit methodology
Globally consistent execution
Deeper data-driven insights
To continuously drive improvements in audit quality, KPMG relies on exceptional people always doing the right thing, never taking shortcuts, and being able to speak up without fear of repercussion — every audit professional at KPMG owns the responsibility to act with integrity and always do what’s right. That is how we serve the public interest.
Global Head of Audit
Reducing silos that enable collaboration
To reduce silos and encourage global consistency, KPMG established a new global delivery network (KDN), which was created to provide large scale cross-functional capabilities and technology through a network of delivery centers. KDN includes a multi-tiered global sales and delivery support organization that harnesses the power of KPMG teams globally and transforms how KPMG firms and people work together for better, helping to deliver a more seamless client experience across the globe. KDN provides services and solutions across all three functions — Tax and Legal Services and Advisory are fully operational, with Audit planned in FY22.
The KDN — for Tax and Legal — brings together more than 2,500 globally-minded tax compliance professionals around the world in support of our global compliance transformation proposition, delivering quality indirect and direct tax compliance for a multitude of the multinational organizations we serve. We continue to invest in expanding this network, and we achieved an exciting new milestone this year with the establishment of our Latin America Tax and Statutory Accounting Centre based in Costa Rica and Argentina, bringing in 50 additional tax professionals into our KPMG Delivery Network.
Creating the right environment to deliver quality for our clients requires strong governance and practice management standards. It’s why the KPMG International Global Board implemented governance changes to achieve greater levels of consistency and accountability across the entire global organization. All KPMG firms are now committed to a common set of values, standards, and service quality expectations.
Together, we’re making incredible strides for the better. Quality is what our profession is built on, and it’s why KPMG will always be relentless in our approach to delivering it.
Across KPMG, we are investing in the quality of our processes, methodologies and systems to help ensure the work that we do meets or exceeds the standards expected of both KPMG and our profession. A relentless focus on quality allows us to continue to build trust and achieve our ambitious growth objectives.
2021 Transparency Report & Our Impact Plan
Throughout this webpage, “we”, “KPMG”, “us” and “our” refers to the global organization or to one or more of the member firms of KPMG International Limited (“KPMG International”), each of which is a separate legal entity.