When it comes to environmental, social and governance (ESG) issues, this past year made it clearer than ever that we all have a role to play. With that clarity, KPMG has committed to strengthening our global ESG offering — underpinned by recognition of our responsibility to help build a better future for all.

ESG will be the watermark running through our global organization; from empowering our people to become agents of positive change, to providing better approaches and services to our clients.

We understand the role we play when it comes to sustainability and our obligation to support the communities we serve — while helping to drive measurable change that has an impact.

ESG strategies are no longer a trend for businesses and organizations — they’re a path forward.

KPMG recognizes the need to be at the heart of these strategies to help overcome pressing challenges by working together. This year, we announced our new global ESG plan that includes a more than US$1.5 billion investment over the next three years to focus on our ESG change agenda — designed to support KPMG firms in making a positive difference, globally.

The new global ESG plan focuses on five priority areas:



Supporting developing nations

Collaborations and alliances

Listening and taking action

This collective investment focuses on training and expanding KPMG’s global workforce, harnessing data, accelerating the development of new technologies and driving action through collaborations, alliances and advocacy. The key to the transformation will be embedding ESG in our organization and in client approaches to help drive measurable change that has an impact.

Delivering measurable impact

ESG issues will continue to dominate our world and increasingly our work.

KPMG recognizes our responsibility to improve our impact on the world, and to hold ourselves accountable for progress. In 2021, we launched our first ever KPMG: Our Impact Plan which represents the collective ESG commitments of KPMG firms across the globe.

KPMG IMPACT is the accelerator for KPMG’s global ESG strategy and the platform that supports and empowers KPMG professionals as they assist businesses and organizations in fulfilling their purpose, achieving their ESG goals and supporting the world’s attainment of the UN Sustainable Development Goals. It focuses on key areas of transformation such as ESG & Sustainability, Economic & Social Development, Sustainable Finance, Climate Change & Decarbonization, and Measurement, Assurance & Reporting — because how you grow matters.

Meeting the needs of the public interest

Preparing ourselves and organizations for inevitable change and the needs of society is crucial. With that change, comes the need for transparency and accountability.

There has been a shift in focus to the impact businesses have on the world around them — pushing the ESG agenda to the fore and highlighting the responsibility of companies to demonstrate measurable action.

The establishment of the International Sustainability Standards Board (ISSB), by the International Financial Reporting Standards (IFRS) Foundation, is a watershed moment for sustainability reporting standards and an important step that will help harness our capital markets to secure a sustainable future.

All businesses are facing climate-related risks and opportunities and are making strategic decisions in response. KPMG created a Climate Change Resource Center with tools and insights that help clients understand the financial reporting impacts a transition to sustainability has on their business.

As tax policy developments around the world quickly evolve, it’s imperative that we offer our voice consistently in market to provide multinational organizations with a global view on the implications for their business — and the impact those choices have on society. KPMG delivers targeted approaches to help tax leaders embrace their role in ESG, through KPMG: Our Impact Plan — where we’ve developed a tax impact reporting methodology to help clients assess their existing tax governance, access relevant tax data and prepare transparency reports.

These changes have created a complex stakeholder environment, prompting KPMG to evolve our Responsible Tax practice to continue being a leading voice in the market. Through our Responsible Tax program, we provide a global forum that includes a diverse range of stakeholders to engage productively in the ongoing, multifaceted conversation about tax and its role in an increasingly globalized, digitalized, and often fragile, environment.

Client stories

Helping a world-leading automotive manufacturer improve the electric vehicle experience across Europe

KPMG’s German and Belgium firms, supported by KPMG firms in the UK, Japan and France, have designed a world-leading automotive company’s future energy and charging ecosystem in Europe.

The project supports the integration of battery-operated electric vehicles (BEVs) into the power grid, a challenge that is strategically important to the future success of electric vehicles in Europe. The aim is to help the client improve the long-term supply of energy for electric vehicles, enhancing the user experience for millions of customers and helping to drive sustainability in a critical market to ultimately support the electric car revolution across Europe.

With the growing demand and regulatory push towards greener cars, BEVs are becoming increasingly popular, particularly in Europe. In 2020, Europe overtook China's position as the world's largest market for electric vehicles. Despite the pandemic and an overall declining automotive market, electric vehicle sales reached 13.2% of all light vehicle sales in 20211.

KPMG professionals who specialize in the automotive and energy sectors, along with expertise from KPMG IMPACT professionals, presented the client with a data-driven vision of the future energy and charging landscape, and defined a roadmap on how to enter this market.

While KPMG’s German and Belgium firms were initially engaged to help define a strategy, KPMG professionals are now supervising the pilot roll-out in two countries, running an acquisition project, as well as delivering a strategy assessment on electric vehicle batteries.

Innovation to help Blind Citizens Australia make a difference

Blind Citizens of Australia (BCA), a not-for-profit organization serving a nationwide community of about 450,000 people, has propelled its customer relationship management (CRM) into the digital age with a system that makes member data accessible to its entire staff — most of whom are blind or vision impaired.

BCA worked with KPMG Australia to develop a fully accessible digital database, now enabling BCA’s team to manage and accelerate tasks such as member communications, resource and information updates, membership requests and more. The CRM solution replaces paper-based data sharing and also provides database access via mobile devices for the many BCA employees who work remotely and rely on mobile devices equipped with assistive technology, such as voiceover.

In BCA’s quest for a game-changing digital solution, CEO Emma Bennison needed to look no further than her team to discover the expertise and creativity she needed: Rocco Cutri, a BCA board member who is vision impaired, also works as a Solutions Architect at KPMG Australia.

Rocco began to lose his sight about seven years ago. His expertise as a Solutions Architect, combined with his first-hand understanding of the disability, meant he was ideally positioned to support this initiative. BCA’s challenge called for deep technical expertise, innovative technology, intense collaboration and a healthy dose of creativity.

With a new CRM capability, based on Microsoft Dynamics 365, now in place, Sally Aurisch, BCA’s General Manager of Projects and Engagement, comments: “It’s working really well. Everyone on the team can access everything they need — wherever they are and without assistance or concerns about security. With creative thinking and close collaboration, we’ve taken a mainstream product and made it work for all of us.”

Rocco says the impact of the project — and the exciting example it sets for other organizations and businesses to be more inclusive among employees and customers — has been a remarkable source of inspiration: “Technology can level the playing field and if it’s designed and implemented correctly, it can deliver tremendous new benefits to everyone in the community.”





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