Companies in every industry around the world today are grappling with complex challenges surrounding their IT service management technology. It’s critical to provide exceptional service management amid rapid change, and to pair it with a digital platform featuring a modern, easy-to-use experience across your organization.
KPMG professionals, along with ServiceNow, can help you consolidate, automate, and modernize your service management processes, increasing efficiency and lowering costs by creating visibility into your processes and infrastructure. ServiceNow delivers digital workflows that create great experiences and unlock productivity via the Now Platform™: the intelligent and intuitive platform for work.
Together, our teams can help you gain a sharp new focus on your most pressing technology infrastructure and operations services issues, working with you to forge intelligent strategies, enhance investments, and transform your business. KPMG member firms and ServiceNow are delivering IT digital transformation solutions designed to unleash modern IT Service Management (ITSM) advancements and new solutions to meet your evolving requirements.
KPMG and ServiceNow combine leading technologies, industry expertise, and intelligent design to help make your organization digitally savvy, interconnected, and easy to navigate. These include:
IT Service Management (ITSM)
KPMG member firms possess proven expertise in dramatically transforming both the business of IT and entire business operations utilizing the ServiceNow platform. KPMG professionals can deliver the functional and technical capabilities you need to plan and quickly implement exceptionally powerful business transformation programs using the ServiceNow platform.
IT Asset Management (ITAM)
Keeping track of your portfolio of IT assets requires a precise view – one that reliably reveals where assets are, who uses them, and what they are costing your organization. KPMG professionals can help you manage your assets more effectively with the help of ServiceNow ITAM. Your assets will have an automated IT lifecycle – tracking asset requirements such contractual terms, financial costs associated with the asset, and inventory details on physical assets. With KPMG and ServiceNow, ITAM streamlines asset management for the digital age and helps to position you for success.
IT Business Management (ITBM)
As your company looks for new ways to focus work tasks and processes where they matter most, it’s important to understand exactly where work is proceeding, how to manage demand, how to redirect spending to critical areas, and how to accelerate time to value and productivity as work processes unfold. With the help of ServiceNow ITBM, KPMG professionals can help identify how IT can, and should, be run like a business. Pairing this with IT Operational Management (ITOM), your team can work intelligently for the business, realizing operational value quickly.
Customer Service Management (CSM)
Providing customers with the best experience is imperative to success. KPMG and ServiceNow can help you deliver an effortless customer experience, connect teams to fix issues, and proactively prevent calls. We can help you digitally transform customer service by connecting departments, workflows, and systems to proactively resolve customer issues and provide a personalized customer experience while automating and reducing case volume for agents.
HR Service Management (HRSM)
Many legacy HR systems are riddled with checklists, email validations, phone calls, and various other manual procedures that slow productivity and cost time and money. KPMG member firms can help you implement HR Service Management that automates standard HR processes, tracks requests, and monitors progress – helping HR run as a cost-efficient business.
Cyber Security Operations (SecOps) and Governance, Risk & Compliance (GRC)
Information security presents an endless flow of unprecedented challenges and risks. KPMG member firms understand these risks and what it takes to implement the right SecOps and GRC program. We can help you develop a precise vision and roadmap – one that’s closely aligned to your goals and objectives – and rapidly implement your transformation journey using the ServiceNow platform.
Some or all of the services described herein may not be permissible for KPMG audit clients and their affiliates or related entities.