• 1000

To create longstanding, loyal customers at every interaction, organizations that want to become truly customer-centric should connect marketing with sales, service and commerce to guide each prospect through a personalized journey. A converged front-office structure can require new processes, policies, capabilities, and skills that address data, analytics, automation, organizational structure, metrics, and culture. KPMG professionals and Salesforce share a common vision for building these customer-centric organizations.

With connected cloud and Customer 360 solutions, Salesforce is a market leader in customer relationship management (CRM) platforms. The Salesforce platform powers the customer journey across major front-office functions – from awareness and acquisition, to purchase and fulfillment, to advocacy and retention; helping your organization gain a single, shared view of every customer and their interactions.

Like Salesforce, KPMG firms can help your enterprise embed customer awareness into all marketing, sales, service, and commerce touchpoints. But KPMG professionals can go beyond just the front office, leveraging Salesforce’s MuleSoft integration platform to link front-, middle-, and back-office applications, data and devices in the cloud, as well as Salesforce’s Tableau visual analytics platform to help your organization gain deep insights and decision support by making the most of your data.

KPMG’s “Connected, Powered. Trusted.” client-first approach, combined with deep industry and process expertise, can help your organization achieve connected insights, automated hand-offs and improved employee engagement. And by aligning with Salesforce’s multi-cloud product suite, KPMG firms and Salesforce can help you deliver exceptional customer experiences and build a customer-centric organization that is fit for the future.

Service areas

Client stories

Insights

KPMG & Salesforce: Innovating to Reshape the Customer Experience

Simon Mulcahy, Chief Innovation Officer at Salesforce, and KPMG’s Jens Rassloff discuss the role that technology plays in building a customer-centric organization.

Fireside Chat: Customer Experience Excellence in the New Reality

Replay of virtual fireside chat between KPMG, Salesforce, and a number of customer experience executives discussing how to deliver customer experience excellence in the new reality.

Awards & Recognitions

  

Some or all of the services described herein may not be permissible for KPMG audit clients and their affiliates or related entities.