Today’s customers expect exceptional and personalized experiences with every interaction. To meet these customer expectations—and do it profitably—your organization needs to align front, middle, and back office operations to deliver a connected experience. KPMG member firms and Salesforce can help you digitally transform your business to compete and succeed in today’s world, while also preparing for the future.
Salesforce, a market leader in customer relationship management (CRM) platforms, helps organizations gain a single, shared view of every customer and their interactions. Salesforce’s multi-cloud product suite spanning marketing, sales, service, and commerce, underpinned by integration and analytics, strategically and tactically aligns to KPMG’s digital transformation approach – Connected. Powered. Trusted. Through KPMG’s client-first approach and deep industry domain experience, together with Salesforce, we can help you extract and improve value across your connected cloud investments.
Leveraging Salesforce’s Customer 360 and MuleSoft integration platform, KPMG professionals can help you link front, middle, and back office applications, data, and devices in the cloud, providing connected insights, automated hand-offs and improved employee engagement.
By aligning and integrating the front office to the rest of the organization, KPMG and Salesforce can help you deliver exceptional customer experiences.
KPMG’s experienced approach to enterprise-wide digital transformation provides industry-focused, cross-cloud solutions and accelerated business results that align with how you operate your business on a day-to-day basis. KPMG professionals can assist you in your transformation efforts with a suite of three interlocking solutions and offerings – Connected. Powered. Trusted.
Connected Enterprise is KPMG’s customer-centric, enterprise-wide digital transformation framework. It helps you link all enterprise functions to improve customer experiences, achieve business goals, and accelerate return on investment.
Powered Enterprise is KPMG’s functional transformation solution. It combines deep functional knowledge, proven delivery capability, and cloud technologies to drive sustainable change and improved performance.
Some or all of the services described herein may not be permissible for KPMG audit clients and their affiliates or related entities.