If the COVID-19 pandemic has taught us anything over recent months, it is that the future of government and public-sector services – both in the Asia Pacific region and across the world – will be increasingly driven by a shift towards digital and data in their operations.
The scale of the transformation is huge, and as our report on Modernizing government: Global trends makes clear, understanding and embracing these changes will be crucial to making better decisions and delivering improved social, environmental, and economic outcomes that have a lasting impact. Across the Asia Pacific region, national and local governments are already doing an incredible job of managing these changes.
Based on in-depth research and examining concrete global examples of where governments have embraced modernization, it is clear that in order to succeed, there are several factors that consistently lead to the right results. These include taking a direct customer-centric approach; embracing the power of technology and data; attracting and retaining the next generation of diverse talent; and creating enterprise capabilities that map and implement the connectedness of legislation, data, goals and people.
Here is an outline of some of the key considerations.