Even in the context of 2020, a year with many profound upheavals, the latest Harvey Nash / KPMG CIO Survey generated some remarkable findings. We had a high response rate, with 4,200 companies across 83 countries taking part, and because of COVID-19, we ran two surveys, one before the pandemic and one during. But while we might expect to see everything change, for CIO’s, many of the imperatives remain the same.
The top two priorities for boards haven’t changed: improving operational efficiency and improving customer engagement. But 2020 also saw workforce enablement and remote working top the priority list, for what is, to many, a permanent shift to remote or hybrid working.