As organizations and their customers adapt to a new reality due to COVID-19, the applicability and sustainability of operating models and customer interfaces for enterprises are essential.
In our COVID-19: A guide to maintaining Enterprise Resilience, KPMG professionals look at how enterprises in Asia Pacific are managing — and working towards alleviating — the effects of the pandemic. We cover the three areas of financial, operational and commercial resilience, setting out practical suggestions for short, medium and long-term considerations.
The question often asked today is: “What will be different as we emerge from COVID-19?” A more pertinent question, however, might be: “Will anything be the same?”
We’re now operating in a different reality, and most aspects of business have changed. While change has always been part of the business ecosystem, now more than ever we need to take a disciplined and structured approach to how we respond to these changes.
For businesses to develop appropriate strategies to ensure long-term financial and enterprise resilience, they need to consider all facets of their operations, strategies and customers. This holistic approach can be broadly divided into three categories: operational, commercial and financial. Here, we explore some key considerations for each.