Customer & Operations Customer & Operations Customer & Operations

Regardless of industry or business type, a strong customer and strategic operations focus is critical to an organization’s continued growth and success. Done well, it should enhance stakeholder and community confidence, align operational processes and practices with core objectives, and open the door to long-term, sustainable performance improvement.

Balancing strategic growth with performance enhancements is a core challenge for Vietnam’s boards and leaders.

Our Customer & Operations capability helps clients to make better strategic choices based on a more complete understanding of their opportunities and risks. This includes tailored operations improvement solutions covering effective planning, design, and sustainable execution.

We provide deep expertise across numerous service networks, drawing on KPMG’s global network of firms to maximize use of relevant experience, leading practices, changing market dynamics and digital operating models.

Core areas are:

• Strategic Sourcing and Procurement
• Supply Chain & Operations
• Strategic Objectives Setting
• Customer Advisory services
• Sales & Distribution Effectiveness
• Customer Strategy