Almost two-thirds (63%) of organizations now allow technology to be managed outside the IT department, a shift that brings with it both significant business advantages and increased privacy and security risks, reveals the 2019 Harvey Nash/KPMG CIO Survey.
When IT spending is managed away from the direct control of the chief information officer, companies are twice as likely to have multiple security areas exposed and are more likely to become victims of a major cyber-attack.
The largest technology leadership survey in the world, analyzing responses from organizations with a combined technology spend of over $250 billion, reveals that for those organizations where the IT team is formally involved in decision-making around business-led IT, business advantages include improving time to market new products (52% more likely to be “significantly better than their competitors”) and employee experience (38% more likely to be “significantly better than their competitors”).
However, 4 in 10 (43%) companies are not formally involving IT in those business-led IT decisions. These organizations are twice as likely to have multiple security areas exposed than those who consult IT , 23% less likely to be “very or extremely effective” at building customer trust with technology, and 9% more likely to have been targeted by a major cyber-attack in the last two years. These risks are uncovered at a time when cyber security reaches an all-time high as a board priority (56% vs. 49% last year).
The huge opportunities to capitalize on the value of business-led IT, but also manage its risks, come at a time of significant change for the business, the CIO, and the IT department, as the survey reveals:
“Today’s CIO is more collaborative and aligned with the rest of the business than ever before,” said Anna Frazzetto, Chief Digital Technology Officer & President, Technology Solutions, Harvey Nash Inc. “IT budgets are increasing, companies are getting more creative and they’re investing in innovation. With digital now a part of every piece of the business, the CIO is the key influencer at driving the direction of the IT roadmap.”
Steve Bates, Global Leader, CIO Advisory Center of Excellence, KPMG International, said, “There is no longer business strategy and technology strategy, it’s simply strategy with technology driving it. This research clearly shows that organizations putting technology in the hands of value-creators and connecting the front, middle and back office are winning in the market. The future of IT is a customer obsessed, well governed, connected enterprise.”
“Companies are having the hardest time in more than a decade finding the technology talent they need,” said Sean Gilligan, President, Technology Recruitment, North America, Harvey Nash Inc. “The need for data analysis remains the number one concern, demand increases for AI and cyber security skills, and requests for skills like cloud and mobile development remain constant. One of the growing trends we are now seeing is the client requesting professionals who have more of a hybrid of skills -someone with expertise in multiple cloud platforms, a software engineer experienced in DevOps, or a front end developer who can do mobile. Having these blended capabilities is a major asset for companies of all sizes, but it is rare.”
Digital leaders perform better
Digital leaders, which are organizations that consider themselves “very effective” or “extremely effective” at using digital technologies to advance their business strategies, performed better than their competitors on every aspect surveyed:
Gender diversity initiatives are failing big tech
First signs of quantum computing
IT leaders reporting budget increases – highest for 15 years
In its 21st year, the 2019 Harvey Nash/KPMG CIO Survey is the largest IT leadership survey in the world in terms of number of respondents. The survey of 3,645 CIOs and technology leaders was conducted between December 13, 2018 and April 4, 2019, across 108 countries.
For more information about the survey and to request a full copy of the results, please visit www.hnkpmgciosurvey.com or email firstname.lastname@example.org. Follow the conversation on Twitter at #hnkpmgciosurvey.
Harvey Nash Inc. is the North American division of the Harvey Nash Group, a global professional recruitment firm and IT outsourcing service provider. Harvey Nash has helped over half the world’s leading companies recruit, source and manage the highly skilled talent they need to succeed in an increasingly competitive, global and technology driven world. With 2,500 employees in 36 locations across Europe, Asia and North America, Harvey Nash has the reach and resources of a global organization, and it fosters a culture of innovation and agility that empowers all employees across the world to respond to constantly changing client needs. Harvey Nash works with clients, both big and small, to deliver a portfolio of services: IT recruitment, IT outsourcing/offshoring and executive search.
To learn more, please visit www.harveynashusa.com. Follow us: www.twitter.com/harveynashusa and www.facebook.com/harveynashusa.
KPMG is one of the world’s leading professional services firms, providing innovative business solutions and audit, tax, and advisory services to many of the world’s largest and most prestigious organizations.
KPMG is widely recognized for being a great place to work and build a career. Our people share a sense of purpose in the work we do, and a strong commitment to community service, inclusion and diversity, and eradicating childhood illiteracy.
KPMG LLP is the independent U.S. member firm of KPMG International Cooperative (“KPMG International”). KPMG International’s independent member firms have 207,000 professionals working in 153 countries and territories. Learn more at www.kpmg.com/us.