Islands of Autonomous Delivery to Emerge; Revolutionize Movement of Goods
KPMG predicts the development of autonomous delivery vehicles will drastically revolutionize the current consumer e-commerce environment, drive consumer demand for more and faster goods deliveries and lead to an entirely new product delivery ecosystem for shoppers and buyers of goods and services.
Using artificial intelligence and robotics, a new fulfillment system will emerge whereby orders for goods are placed, received, communicated, then delivered via a fleet of autonomous vehicles in “islands of autonomy,” metropolitan markets with unique mixes of consumer living, working and travel patterns which will drive requirements for locally tailored delivery services.
“E-commerce has been a tremor, but autonomous delivery vehicles now represent an earthquake of a magnitude not seen before,” said Gary Silberg, (@slfdriveSilberg) KPMG’s Automotive sector leader. “With the push of a button, consumers will have their orders fulfilled far more efficiently than ever could be imagined because autonomous delivery will use cloud computer networking, natural language processing and artificial intelligence to deliver their orders at an unprecedented rate. For consumers the delivery experience will go from next day to same day to next hour to even next minute!”
Fundamental Changes for Automobile and Transportation Industries
Markedly lower cost of delivery, more rapid delivery and fewer personal vehicles available for shopping as consumers reduce the number of vehicles they own—will result in a monumental change in consumer behavior -- and a global transformation for the automobile and transportation industries, including:
“Future delivery and retailing markets must be analyzed and developed locally if a business wants to excel,” said Tom Mayor, KPMG’s strategy lead for Industrial Manufacturing. “The winners will undertake, ‘island-by-island’ analyses of metro markets to understand residential densities, shopping patterns and the resulting, localized consumer time-and-convenience sensitivities that will determine the likely mix of next-day, same-day, same hour or ‘get-it-myself’ shopping. As a result, shopping and last-mile logistics will never be the same.”
KPMG LLP is the independent U.S. member firm of KPMG International Cooperative (“KPMG International”). KPMG International’s independent member firms have 197,000 professionals, including more than 9,000 partners, in 154 countries. Learn more at www.kpmg.com/us.