UAE: Imported consumer goods, electronic customs clearance platform

Guidance applies to both free zone and UAE domestic companies.

The guidance applies to both free zone and UAE domestic companies.

Dubai Customs Notice no. 09/2021 [PDF 750 KB] concerns imports of consumer goods having a value not exceeding AED 10,000 and the electronic clearance platform available for these transactions.

The guidance in the notice applies to both free zone and UAE domestic companies. The effective date is 16 May 2021.

Benefits of the electronic platform include:

  • Automatic processing of customs declarations, refunds, and guarantee releases based on e-commerce supply and return orders
  • Exemption from customs duties on consumer goods valued at less than AED 300
  • Claims for refunds on returns can be made within 60 days from the date of exit
  • Exemption of service charges for importing or exporting personal goods with value not exceeding AED 10,000
  • 60-day window for amending or canceling the customs declaration for consumer goods 
  • Facilitation of refund of customs deposit and claims settlement

Companies seeking to take advantage of the e-commerce platform must register on the Dubai trade platform.

Read a May 2021 report prepared by the KPMG member firm in the United Arab Emirates



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