The European Commission today announced the launch of a new complaints system for reporting market-access barriers and breaches of trade and sustainable development commitments in the EU's trade agreements and under the generalized scheme of preferences.
According to an EC release, the new complaints system will allow complaints to be channeled through a new centralized single entry point system, to allow for a responsive, focused, and structured process.
The complaints procedure is open to EU Member States, individual companies, business/trade associations, civil society organizations, and citizens from the EU. The complaint forms—one for market access barriers and one for violations of sustainable development commitments—will be accessible online for EU-based stakeholders. Those filing complaints will be required to provide a detailed factual description of the issue at stake and to list any actions already taken to address it.
After filing a complaint, there will be a response as to whether it leads to an enforcement action. The EC services will also inform the complaint filer about the content of the action plan, and possibly provide periodic updates on specific actions undertaken to address the issue, depending on the sensitivity and confidentiality of each of the steps undertaken.
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