As COVID-19 transforms the work experience, technology companies want to know how their workers are adjusting and how they can plan for a smart transition to a new working environment. Additionally, the renewed emphasis on responsible environmental, social, and governance (ESG) practices is forcing organizations to examine their corporate citizenship and inclusion and diversity efforts and adjust their employee deal.

Our report combines proprietary KPMG survey data and our Human Capital Advisory practice experience to outline the new expectations that technology companies and its employees have of each other. Key insights include the following:

• Technology companies should provide an exceptional, consumer-level experience to their employees in order to retain top talent.
• Employees expect a connection between their values and that of their employer. They also expect fulfilling, flexible work that maximizes their unique abilities and for their employer to facilitate their health and professional development. 
• 68% of U.S. technology workers find work/life balance difficult since COVID-19.
• A transformation to digital technologies is meaningless without a corresponding strategy to reskill the workforce.
• Global tech executives anticipate a targeted reskilling of their workforce. Most plan to upskill less than half of their workforce in the next three years.
• Since COVID-19, 67% of U.S. technology workers are concerned their job will be replaced by technology. Conversely, 67% of global technology company leaders believe that artificial intelligence will create more jobs than it eliminates over the next three years.

Technology company CEOs, CIOs, and CHROs who embrace the new employee deal and quickly implement corresponding human capital and technology strategies will be well positioned for success in the new reality and their employees will be better off for it.