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Rise of the Humans

Rise of the Humans


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The convergence of artificial intelligence, robotic process automation (RPA), machine learning and cognitive platforms are the forefront of the Fourth Industrial Revolution. As organizations seek to streamline process and reduce operating costs, cognitive technologies are creating a new class of digital labor.

While the debate continues whether digital labor will remove or add jobs, KPMG professionals explore how digital and human labor can integrate. This paper delves into the potential transformation to the shape, size and functions of organizations.

In brief

  • Despite doom and gloom scenarios for massive unemployment, cognitive technologies can spur new jobs and enhance human skills and expertise. 
  • The kind of jobs will likely change, however, especially middle-income routine jobs that are likely to be replaced by cognitive platforms.
  • The challenge for leaders is to integrate and make the most of both kinds of labor. 
  • A five-stage process of inquiry can help leaders systematically think through how the shape and size of their workforce should change.
  • Arguments range as to whether digital labor will remove or grow jobs, and in truth the jury is still out.

Read the paper to discover five steps organizations can take to better understand how digital labor will affect their workforce, including a case study on the changing Human Resources organization.

For more information, download the full report below.

The information contained herein is of a general nature and is not intended to address the circumstances of any particular individual or entity. Although we endeavor to provide accurate and timely information, there can be no guarantee that such information is accurate as of the date it is received or that it will continue to be accurate in the future. No one should act on such information without appropriate professional advice after a thorough examination of the particular situation.

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